RETURNS POLICY
We offer a 30-day return policy from the date of delivery if you change your mind or are not satisfied with your purchase.
To be eligible for an exchange/credit, your returned items must meet the following conditions:
1. Unworn or unused, with tags and in its original packaging.
2. Not stretched to fit due to purchasing incorrect size causing seams to fray or rip.
3. No fake tans and makeup damage.
4. Final sale items cannot be returned or exchanged.
Submit your Return or Exchange here: https://keepthatpump.loopreturns.com/#/
Please note that online and in-store purchases cannot be processed interchangeably for replacements, returns, or exchanges.
STORE CREDIT
Upon the arrival of the returned items at our warehouse, please allow up to 14 days for our team to complete a quick inspection and process the credit. Please note that a shipping & handling fee will apply, which will be deducted from the total credit amount. Store credit is valid for 12 months.
EXCHANGES
We offer a one-time exchange for size and/or colour. KEEPTHATPUMP will not be responsible for the shipping costs associated with the exchange.
DAMAGES & ISSUES
Every item undergoes a thorough quality check before being shipped to customers. In the unlikely event that you receive a faulty item, please contact support@keepthatpump.com with photos within 30 days of receipt.
REFUNDS
Only genuine manufacturing faults are eligible for a refund or replacement. Examples include:
⦁ Faulty stitching or seams coming undone
⦁ Broken zippers
⦁ Fabric defects such as holes, runs, tears, laddering, or significant pilling upon arrival
⦁ Uneven or warped fabric weave affecting wearability
⦁ Missing components or incorrect item sent
Refunds will *NOT* be issued for:
⦁ Wear and tear over time
⦁ Damage caused by purchasing the wrong size
⦁ Incorrect product care or neglect
If approved, your refund will be issued to your original payment method. This may take up to 14 business days, depending on your bank or credit card provider’s processing time.
INTERNATIONAL RETURNS
KEEPTHATPUMP does not cover return shipping costs for international orders. Please arrange your return with a trusted courier that provides tracking, and send the item(s) to the following address:
KEEPTHATPUMP
1/11-15 Marlo Place
HALLAM VIC 3803
FINAL SALE
Items with a 'final sale' badge are final sale and cannot be returned or exchanged.