RETURN POLICY
KEEPTHATPUMP offers a 30-day return window from the date of delivery. Eligible items may be returned within 30 days of delivery if you change your mind, require a different size, or no longer wish to keep the item.
Eligible returns are processed as store credit or exchange. Refunds are only available for
genuine manufacturing faults or where otherwise required under applicable consumer
protection laws.
To be eligible for an exchange/credit, your returned items must meet the following conditions:
1. Unworn or unused, with tags and in its original packaging.
2. Not stretched to fit due to purchasing incorrect size causing seams to fray or rip.
3. No fake tans and makeup damage.
4. Final Sale items can only be exchanged for a different size.
Submit your Return here: https://keepthatpump.loopreturns.com/#/
Please note that online and in-store purchases cannot be processed interchangeably for replacements, returns, or exchanges.
STANDARD RETURN RESOLUTION
Eligible returns are processed as store credit. Upon arrival at our warehouse, please allow up to 14 days for our team to complete a quick inspection and issue the credit. Any applicable handling fee will be displayed in the Returns Portal before the return is submitted and will be deducted from the total store credit issued. Store credit is valid for 12 months.
EXCHANGES
We offer a one-time exchange for size and/or colour. KEEPTHATPUMP will not be responsible for the shipping costs associated with the exchange. Please refer to our Size Charts before placing an order to ensure the best possible fit.
DAMAGES & ISSUES
Every item undergoes a thorough quality check before being shipped to customers. If you happen to receive a faulty item, please contact support@keepthatpump.com and include photos or a short video clearly showing the issue as soon as reasonably possible after discovering the fault.
REFUNDS
Refunds are only available where a product is confirmed to have a genuine manufacturing fault or where otherwise required under applicable consumer protection laws. Refunds are not available for change of mind, sizing issues, personal preference, dissatisfaction
with the style, colour, fit, feel, or overall quality of the product where no manufacturing fault exists.
Examples of genuine manufacturing faults include:
⦁ Faulty stitching or seams coming undone upon arrival
⦁ Broken zippers
⦁ Fabric defects such as holes, runs, tears, laddering, or significant pilling upon arrival
⦁ Uneven or warped fabric weave affecting wearability
⦁ Missing components or incorrect item sent
⦁ Incorrect item received
Refunds will not be issued for:
⦁ Wear and tear resulting from normal use
⦁ Incorrect size selection
⦁ Damage caused by purchasing or wearing an incorrect size
⦁ Damage caused by misuse, improper handling, or incorrect product care
⦁ Incorrect product care or neglect
⦁ Change of mind
⦁ Items that have been worn, washed, altered, or damaged after delivery
⦁ Personal preference or dissatisfaction with the style, colour, fit, feel, or overall quality of the product where no manufacturing fault exists
If approved, your refund will be issued to your original payment method. This may take up to 14 business days, depending on your bank or credit card provider’s processing time.
KEEPTHATPUMP reserves the right to investigate and review claims where misuse, abuse, suspicious activity, or repeated claims are identified.
INTERNATIONAL RETURNS
KEEPTHATPUMP does not cover return shipping costs for international orders. Please arrange your return with a trusted courier that provides tracking, and send the item(s) to the following address:
KEEPTHATPUMP
1/11-15 Marlo Place
HALLAM VIC 3803
AUSTRALIA
FINAL SALE
Items with a ‘Final Sale' badge are final sale and can only be exchanged for a different size.
ON-SITE EVENT PURCHASES
All Warehouse Sale purchases are final sales and can only be exchanged for a different size.
Purchases made at Expos are eligible for returns and online exchanges, with customers responsible for covering both return and exchange shipping costs.
CONSUMER RIGHTS
Nothing in this policy excludes, restricts, or modifies any rights or remedies available under applicable consumer protection laws.